Our work
A Royal College National clinical audit Patient outcomes Healthcare

A million treatments recorded, and the national picture built from them.

A Royal College asked its members to record every treatment they give, anonymously, so the profession could show government, funders and researchers what it does and how well it works. We built that registry, and we've kept it running for nearly fifteen years.

Client
A Royal College, the professional body for a clinical profession
Used by
Practitioners at 500 centres across the UK, the College, researchers and patients
Hosting
On the College's own database, with development and support from us
Looked after
Since 2012, kept running throughout
One patient's episode, known nationally only by a registry number: the timeline from referral to six-month outcomes, the treatment open with its procedures and each clinician's competency level, follow-up due today, the patient's own outcome scores, and the practitioner's logbook

The registry at a glance

Figures from the live system, with data going back to 2012.

14yrs Of treatment data, and kept running throughout
500 Centres recording their work across the UK
2,000 Practitioners, from assistants to consultants
200k Patients, held anonymously at national level
1m+ Treatment events recorded
The challenge

A profession that needs to prove what it does.

Government, funders and commissioners want evidence: how many patients are treated, with what, by whom, and with what result. Without it, a profession's case for funding and research rests on anecdote.

That evidence is spread across hundreds of clinics, NHS and private, and it is about patients, so it has to be collected without identifying anyone. It also has to be worth a busy clinician's time to record.

What we built

One national registry that's useful to every clinician in it.

Practitioners record each episode of care as it happens, from referral to the last follow-up, against shared lists of procedures, medications and complications. Patients tell us how it went, online.

The College turns it into national statistics and research cohorts. Each practitioner gets their own logbook of workload, outcomes and experience, which is the reason they keep it up to date.

What it does

From a single treatment in one clinic to the national figures, in one system.

Your own work

A logbook that keeps itself

Everything a practitioner records adds to their own logbook: what they did, how often, at what level of competence and with what outcome. It's ready for appraisal, revalidation and training reviews.

  • Procedures by type and competency level, from observing to independent practice
  • Complication rates and patient-reported outcomes for their own patients
  • Supervisor sign-off recorded against each treatment
  • Their workload over time, at every centre they work at
A registrar's logbook: procedures over time split by competency level, the five-level scale, and each procedure's count, current level and complication rate against the national figure
Patients answer from home

Outcomes measured by the people who matter

Recognised outcome questionnaires are emailed to patients at the right point in their care, and the answers land on their episode. Nobody has to type up a paper form.

  • Standard outcome measures before and after treatment
  • Patient satisfaction, and the NHS Friends and Family Test
  • Sent on a schedule, with each centre's own wording
  • Lists of what's still awaited, so follow-ups aren't missed
A patient's six-month questionnaire, opened from a private email link: simple recovery questions with large answer buttons, and a note that answers join the national registry without their name
National statistics

The profession's figures, on demand

The College reports across every centre: activity, outcomes, complications and time to healing, by region, specialty or procedure. These are the figures that go to government and funding bodies.

  • Nearly seventy reports on activity, outcomes and research
  • Filtered by date, region, centre, clinician, procedure or complication
  • Change in outcome scores, satisfaction and complication rates
  • Each person sees what their role allows: their own work, their centre or the nation
National outcomes across every centre: treatments, centres recording, the patients' average change in outcome score, complication and satisfaction rates, treatments each month, figures by nation, and the most recorded procedures
For research

Research cohorts in minutes, not months

A decade of consistently coded treatments is a research resource in itself. Researchers define a cohort by procedure, medication, complication or patient group and take it away anonymised.

  • Cohorts built from any combination of procedures, medications and complications
  • Revision and medication studies across every centre
  • Exports that never carry a patient's identity
  • Evidence to help set the profession's research priorities
A research cohort built from conditions on procedure, date, episode type, medication and diabetes, with its size, revision rate by year, and a preview of the anonymised export
Running a centre

Each centre looks after its own

Centre administrators see their team's activity and outcomes, chase what's missing, and approve who joins. The College approves new centres.

  • The centre's activity and outcomes, clinician by clinician
  • Questionnaires and complications still awaited
  • Requests to join or change role, approved by the centre
  • Practitioners who work at several centres switch between them
A centre's overview for its administrator: treatments, complications and questionnaire response against the national figures, each clinician's work, what's still awaited, and requests to join

The details that make it work

Less visible than the headline features, but they're why the College, its members and patients trust the figures.

Anonymous by design

Nationally, a patient is a number, a date of birth and a sex. Names and NHS numbers stay with the centre that treats them, and can be withheld altogether.

Their database, our support

Because of what it holds, the database is hosted by the College itself. We develop and support the system around it, without the data ever leaving their hands.

Consent first

A patient can't be added until their consent to anonymous audit has been recorded.

Trained before they record

New users are checked against the membership list, then watch the training and pass a short test before they can record a single treatment.

One language for the profession

Over 500 procedures, 240 diagnoses, 117 medications and 51 coded complications, kept by the College so every centre records the same way.

Clinical detail where it counts

Anaesthetic, infection risk and ASA grade for surgery; blood pressure, circulation and wound measures for high-risk patients.

Complications followed up

Every complication is tied to the treatment and procedure it followed, along with the time to healing, so outcomes can be traced back to what was done.

Run by the College

New centres, members, reference lists and the wording of every email to patients are all managed in the system, by the College and its centres.

A simpler sister app

Non-surgical practitioners don't need every field, so a sister application gives them a much simpler way to record their work into the same national data.

Big reports, no slowdown

National reports over a million events are built in stages, so a year-end report never slows the system for the clinicians using it.

Nearly fifteen years, and still growing.

The registry has been in daily use since 2012, through new questionnaires, new specialties and a move to the College's own hosting, without ever stopping.

  1. 2012 Where it started A national registry of treatments, with outcomes and complications, for every member to record into.
  2. 2015 Patients answer online Outcome questionnaires emailed to patients, then sent automatically on a schedule.
  3. 2019 Reporting for the nation A new reporting engine for national statistics and research cohorts across the whole history.
  4. 2021 Beyond surgery, and in-house hosting A simpler sister app for non-surgical practitioners, and the database moved to the College's own hosting.
  5. 2025 High-risk patients New clinical measures, to evidence care for the patients most at risk.

Someone mentioned us? Let's have a chat.

No technical brief needed. Just tell us what your team is trying to do, or what isn't working, and we'll take it from there.